Protecting the privacy of customers and users

We take care to protect the privacy of customers and users of the Certus website. Set out below is an explanation of how we process information about visitors to the site.

Collection of personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.

We will not disclose without your consent any personal information we collect about you when you visit the site to a third party outside Certus. In connection with any request or enquiry you make, your information will be passed directly to the relevant business unit within Certus.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Certus.

Telephone Calls

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.


If you e-mail us, or give us your e-mail address or SMS number, we will keep a record of it. With your explicit consent, we may use it to contact you occasionally about other products and services which may interest you. We will not give your e-mail address or SMS number to any unauthorised third parties.

When e-mailing us, always use the e-mail facility on our websites to make sure that the content of your e-mail is secure. If you send us e-mail in other ways, remember that it will be insecure and could be intercepted. If you do send us insecure e-mail, please keep the amount of confidential information you include to a minimum. We will do likewise when we reply.

Cookies The cookies we use on this page are session specific and expire once the browser session is closed. The cookies hold the time the current page is displayed. When the next page is called, this time is compared with the current time and the timeout period to assess if the candidate must log in again.