At Certus we believe in delivering flexible service solutions. Our services can be customised to suit each client's individual needs.
Key outsourcing solutions cover:
Certus is passionate about service delivery and committed to maximising the value of your loan portfolios. Our outsourced solution will give you the confidence that your customer accounts and loan portfolios are being managed professionally and effectively.
Our customer service team deals with residential, small business and corporate customers. We support a wide variety of loan products including residential and commercial mortgages, managed funds, asset finance, motor and unsecured products.
Effective loan management is critical for the sustainability and growth of organisations in financial services. Pursuing delinquent accounts can be expensive in terms of money and time. Outsourcing your arrears management function can help alleviate pressure on budgets or an over extended staff.
Certus offers tailored arrears management solutions to optimise collections and increase efficiency across a wide range of loan portfolios. We are experienced in managing residential, commercial, corporate and property loan portfolios.
We have a team of experienced collectors and consultancy expertise to help clients reduce arrears and manage the overall risk to their business.
Corporate Debt Management & Recovery
Our Corporate debt management solution covers turnaround strategies, debt recovery, litigation and insolvency. Our role is to maximise recoveries and minimise loss for clients.
Certus’ corporate debt management unit aims to be the best turnaround unit in Ireland. We work intensively with customers on their turnaround strategy, whilst also focusing on risk positions.
Our relationship management teams focus on managing "turnaround" situations giving each customer an appropriate level of care and attention and engaging with all relevant professional services (e.g. surveyors, solicitors, accountants, etc) to help deliver the best possible outcome case by case.
The cases under Certus management range from the smaller owner-managed businesses, perhaps just entering a period of under-performance, to large scale corporate businesses where trading is faltering.
Certus business intelligence solution is tailored to individual client’s requirements. Our business intelligence team works with market leading technologies to produce information that provides in depth insight into customer account behaviour and portfolio performance.
Our business intelligence team has wide ranging experience of the banking sector. We provide insights and reports on the full range of banking customers from residential mortgages to commercial loan customers and large corporations.